Terms of Service

Effective Date: 24th January 2026

Welcome to Cliffy Hills (“we”, “our”, “us”). By accessing or using our website, products, or services, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our website.

1. Use of Our Website

By using this website, you confirm that you:

  • Are at least 18 years old, or accessing the website under the supervision of a parent or legal guardian
  • Will use the website for lawful purposes only
  • Will not engage in any activity that may harm, disrupt, or misuse the website

We reserve the right to refuse service to anyone at any time for any reason permitted by law.

2. Account Registration

Some features of our website may require you to create an account or submit an account application.

You agree to:

  • Provide accurate, current, and complete information
  • Keep your login credentials secure
  • Notify us immediately of any unauthorised use of your account

You are responsible for all activities that occur under your account.

3. Products & Services

We supply hygiene, care, and related products for personal, commercial, and business use.

  • Product descriptions and images are provided for general information purposes only
  • We make reasonable efforts to ensure accuracy but do not guarantee that all product details are error-free
  • Availability of products may change without notice

We reserve the right to modify or discontinue products at any time.

4. Pricing & Payments

  • All prices are listed in NZD unless stated otherwise
  • Prices may change without prior notice
  • Payment must be completed before orders are processed

Payments are securely processed via third-party payment providers. We do not store full payment card details.

5. Orders & Acceptance

  • Submitting an order does not guarantee acceptance
  • We reserve the right to cancel or refuse an order, including due to stock issues, pricing errors, or suspected fraud
  • If an order is cancelled after payment, a refund will be issued where applicable

6. Shipping & Delivery

  • Delivery timeframes are estimates only and may vary
  • We are not responsible for delays caused by couriers, customs, or circumstances beyond our control
  • Risk of loss or damage passes to you upon delivery

Please ensure delivery details are accurate at the time of ordering.

7. Returns & Refunds

Returns and refunds are subject to our Returns & Refund Policy.

  • Items must be returned in original condition unless faulty
  • Certain products (including hygiene or consumable items) may not be eligible for return due to health and safety reasons

Please contact us before returning any products.

8. Wholesale & Business Customers

Wholesale or business customers may be subject to:

  • Minimum order quantities
  • Special pricing or credit terms
  • Additional approval or account verification

We reserve the right to approve or decline wholesale account applications.

9. Intellectual Property

All content on this website, including:

  • Text
  • Images
  • Logos
  • Graphics
  • Website design

is the property of Cliffy Hills or its licensors and is protected by copyright and intellectual property laws.

You may not reproduce, distribute, or use any content without prior written permission.

10. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages
  • Our liability is limited to the amount paid for the product or service in question

Nothing in these terms excludes rights under Australian Consumer Law that cannot be excluded.

11. Indemnity

You agree to indemnify and hold harmless Cliffy Hills from any claims, losses, damages, or expenses arising from:

  • Your use of the website
  • Your breach of these Terms of Service
  • Your violation of any law or third-party rights

12. Third-Party Links

Our website may contain links to third-party websites. We do not control or endorse those websites and are not responsible for their content or practices.

13. Changes to These Terms

We may update these Terms of Service at any time. Changes will be effective immediately upon posting on the website.

Your continued use of the website constitutes acceptance of the updated terms.

14. Governing Law

These Terms of Service are governed by the laws of New Zeland, and any disputes will be subject to the exclusive jurisdiction of NewZeland courts.

15. Contact Information

For any questions regarding these Terms of Service, please contact us:

Cliffy Hills

Phone: 09 9711 666

Email: info@cliffyhills.co.nz