Effective Date: 24th January 2026

Cliffy Hills (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from our website.

1. Information We Collect

When you visit our website or interact with us, we may collect the following types of information:

Personal Information

• Name
• Company / Organisation name
• Email address
• Phone number
• Billing and delivery address
• Account login details (if applicable)
  

Order & Transaction Information

• Products purchased
• Order history
• Payment method details (processed securely via third-party payment providers)
  

Technical & Usage Information

• IP address
• Browser type and device information
• Pages visited and actions taken on the website
• Cookies and similar tracking technologies
  

2. How We Use Your Information

We use your information to:

• Process and fulfil orders
• Communicate with you about orders, enquiries, or account applications
• Provide customer support
• Improve our website, services, and user experience
• Send important service-related emails
• Comply with legal and regulatory requirements
  

We do not sell or rent your personal information to third parties.

3. Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies help us:

• Remember your preferences
• Understand how visitors use our website
• Improve site performance and functionality
  

You can choose to disable cookies in your browser settings; however, some features of the website may not function properly.

4. Sharing Your Information

We may share your information with trusted third parties only where necessary, including:

• Payment gateways and financial institutions
• Shipping and delivery partners
• Website hosting and IT service providers
• Legal or regulatory authorities where required by law
  

All third parties are required to handle your information securely and in accordance with privacy laws.

5. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Our website uses secure systems and encryption where appropriate.

Please note that no method of transmission over the internet is 100% secure.

6. Accessing & Updating Your Information

You have the right to:

• Request access to the personal information we hold about you
• Request corrections to inaccurate or outdated information
• Request deletion of your personal data (subject to legal obligations)
  

To make a request, please contact us using the details below.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies separately.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Cliffy Hills

Phone: 09 9711 666

Email: info@cliffyhills.co.nz